Privacy Policy

1. Introduction

Cloud Computers Tech Solutions (“Cloud Computers”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we handle personal information when you visit our website, contact us, visit our showroom in Davangere, submit a repair or service request, purchase products, or use our online ticket portal.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or provide your personal information to us.

2. Information We Collect

We may collect the following types of information depending on how you interact with us:

• Contact details: name, phone number, email address, business or institution name, and postal address.
• Service & repair information: device type, brand, model, serial number, issue description, service history, and notes provided by you or our technicians.
• Communication records: messages sent through our contact form, email, phone calls, WhatsApp, or support tickets.
• Transaction information: billing details, invoice records, payment method references, and purchase history related to sales, repairs, AMC, or installations.
• Website usage data: IP address, browser type, pages visited, referring URLs, and general device information collected through cookies or similar technologies.

3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Respond to enquiries and provide customer support.
• Diagnose, repair, service, install, or deliver computers, laptops, printers, CCTV, and networking equipment.
• Process sales orders, invoices, warranties, and AMC contracts.
• Manage service tickets through our online portal at cloudcomputers.trakq.in.
• Send service updates, appointment reminders, and important notices about your device or account.
• Improve our website, services, and customer experience.
• Comply with applicable laws, tax requirements, and lawful requests from authorities.

4. Device & Repair Data

When you leave a device with us for repair or service, we may temporarily access files, settings, or storage only as necessary to diagnose and complete the requested work. We do not intentionally browse personal content beyond what is required for the service.

We recommend that you back up important data before handing over any device. While we take reasonable care, Cloud Computers is not responsible for loss of data resulting from hardware failure, software issues, or repair procedures unless expressly agreed in writing.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to remember preferences, maintain session functionality, and understand how visitors use our pages. You can control cookies through your browser settings, though disabling them may affect certain website features.

We do not sell your personal information to advertisers. Any analytics tools we use are intended to help us improve site performance and usability.

6. Sharing of Information

We do not sell or rent your personal information. We may share information only in the following circumstances:

• With authorized brand partners or suppliers when required for warranty claims, genuine parts sourcing, or manufacturer-approved repairs.
• With payment processors, courier partners, or IT service providers who assist our operations under confidentiality obligations.
• When required by law, court order, or government authority.
• To protect the rights, property, or safety of Cloud Computers, our customers, or others.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including service records, billing, warranty support, and legal compliance. Repair job records may be kept for a reasonable period to support repeat service and warranty claims.

9. Your Rights

Subject to applicable Indian law, you may request access to, correction of, or deletion of your personal information, or withdraw consent for certain processing activities. To make a request, contact us using the details below. We may need to verify your identity before responding.

10. Third-Party Links

Our website may contain links to third-party websites or services, including our ticket portal and brand partner resources. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: